policies

Cancellation & Change Fee

Any changes to a reservation or cancellations must be made at least 7 days prior to the scheduled arrival date; changes or cancellations within this time frame will result in forfeit of the entire deposit.  There is a $250 administration fee for any reservation cancelled more than 7 days prior to your scheduled arrival.  There is a $100 change fee for any changed reservation more than 7 days prior to your scheduled arrival.

There are no credits or refunds for late arrivals or early departures.

If you are ready to reserve, click here to book now. If you have questions, read our FAQ or call 800-292-2440 to speak with one of our Program Consultants, who are available to answer any questions you may have regarding the Hilton Head Health experience.

Upon booking, please complete the Guest Registration Forms.  Please mail or fax, 843.686.5659, to Hilton Head Health prior to arrival so that we may begin planning your personalized stay.

Tipping Policy

At Hilton Head Health gratuity is included in your program fees - thus it is neither expected nor encouraged.  Should you wish to acknowledge individual service that exceeded your expectations, the Front Desk has envelopes you may address to an individual staff member and either hand to them personally or leave at the Front Desk.  Hilton Head Health acknowledges that some of our Guests want to recognize all service staff including back of house staff, whose efforts are crucial to making your stay special.  If that is the case, you may leave a gratuity at the Front Desk to be shared exclusively by non-managerial staff in the following departments: Guest Services, Dining Room, Kitchen, Maintenance and Housekeeping.  Hilton Head Health distributes all of the money to these staff members.