Guest Policies | Hilton Head Health

Deposit Required

$1000 deposit for each week reserved due at the time of booking. $500 deposit due at the time of booking for H3 Healthy Getaway.

Cancellation & Change Fee

Deposit is refundable if cancellation is received no later than 28 days prior to arrival date. 50% of deposit will be forfeited for cancellations made between 28-14 days prior to arrival. If cancellation is made 14 days or less prior to scheduled arrival, the entire deposit is forfeited. Changes to reservation dates within 28 days of arrival are subject to a $100 per week rescheduling fee.

Guests who depart prior to the agreed check-out day will be charged for the remainder of their stay in weekly increments. An early departure fee of $1000 per week (two week max) will be applied to any additional full weeks that were previously booked.

Tipping Policy

A 20% auto gratuity is applied on all Indigo Spa services. Throughout the rest of Hilton Head Health gratuity is neither expected nor encouraged. Should you wish to acknowledge individual service that exceeded your expectations the front desk has envelopes you may address to an individual staff member and either hand to them personally or leave at the front desk. H3 acknowledges that some of our guests want to recognize all service staff including back of house staff, whose efforts are crucial to making your stay special. If that is the case you may leave a gratuity at the front desk to be shared exclusively by non-managerial staff in the following departments: guest services, dining room, kitchen, maintenance and housekeeping. H3 distributes all of the money to these staff members.

Site Policy

What information do we collect?

We collect information from you when you register on our site, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. What do we use your information for?

Any of the information we collect from you may be used in the following ways:

  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested

  • To send periodic emails - The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.Your Consent

By using our site, you consent to our website’s privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 3/28/2016

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Hilton Head Health
Head Health14 Valencia Road
Hilton Head, South Carolina 29928
United States

CALL 800.292.2440