Guest Service Agent

Category: Guest Services

Full-Time

Since 1976, Hilton Head Health has been the leader in wellness innovation. By rethinking what healthy means and where it begins, we have helped hundreds of guests achieve and maintain wellness of mind, body, and spirit. Located minutes from the beach, we are one of North America’s leading weight-loss and wellness destinations with over 40 years of providing superior hospitality to people seeking a healthy lifestyle. Are you ready to make a true difference in someone’s life while enjoying a positive work environment! We offer SUPERB perks, Medical benefits, and Paid Time off.

We are seeking a passionate Program Concierge for our expanding Guest Services department. The Program Concierge’s main responsibility consists of providing remarkable customer service by assisting guests with arrival, departure, and all needs during their stay. Duties include managing the welcome desk, handling the process for arriving and departing guests, organizing recreational activities for the guests including bike rentals, scheduling individual appointments for in-house services as well as off-site services, providing concierge services, communicating maintenance and housekeeping requests for guest accommodations and transporting guests as needed. This position also calls guests prior to their arrival to finalize their transportation needs and pre-schedule any appointments or activities. Furthermore, they are responsible for working with our guests and drivers to manage the transportation schedule.

Must be proficient with computers and software systems

Benefits include:

  • Earned Paid Time Off (9 days paid in your first year, 16 days in your second);
  • Health, dental and vision benefits; with $250 quarterly match in a Healthcare spending or reimbursement accounts such as HSAs or FSAs;
  • 5 day work week;
  • 50% Employee Discount for spa services at Indigo Spa;
  • Use of our workout facilities

Pay:

$16.00 - $18.50 per hour

Additional Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Relocation assistance
  • Tuition reimbursement
  • Vision insurance

Supplemental Pay:

  • Bonus pay
  • Signing bonus
  • Tips

Experience:

  • Customer Service: 1 year (Preferred)