Operations Support Coordinator

Essential Duties:

• Sales support: providing product information to prospects, setting and rescheduling sales call appointments through phone and email, following up with prospects through phone, email, and in-person meetings, and coordinating on-site sales activities at H3 resort.
• Customer support: responding to and fulfilling customer requests for technical, product, and payment support, through phone, email, and in-person.
• Coach support: responding to and fulfilling coach requests for technical, product, scheduling, and client support, through phone, email, and zoom, assisting with preparing and attending training events, both in-person and virtually, creating and maintaining a system for tracking training by coach.
• Marketing support: prepare first drafts of copy for social media/marketing materials, including a monthly newsletter and a weekly blog, take marketing photos/videos, prepare and schedule social media posts through Hubspot, create reports of requested marketing-related information from company sources, respond to comments/questions received through social media.
• Product support: assist in preparing and delivering virtual presentations and events, assist in preparing course materials (including writing copy, creating materials, uploading documents and videos to LMS, and organizing them into courses), assist in finding and scheduling talent for monthly events, act as POC for H3 resort staff questions and product training. 
• Administrative support: create agendas for and attend daily and weekly staff meetings, take, organize and keep notes and follow-up to ensure tasks are completed, coordinate tasks with H3 resort staff when necessary, conduct the first review of submitted applications and resumes and filter those that are worthy of review by hiring manager, track job postings and provide data on sources of hires, assemble, track and audit coaching fee information per coach, prepare coach invoices and provide to CFO, prepare and provide other detailed financial information to CFO, act as the contact person for vendors and perform first-level problem-solving, maintain company databases and other technology to ensure data is accurate, current and usable, track and prepare reports on client usage, engagement, satisfaction, attrition, and other useful attributes.
• Additional duties: take on other similar or related duties as assigned by the supervisor

Position Requirements:

• HS graduate or equivalent
• Excellent critical thinking, organizational, grammar, reading comprehension, and writing skills
• Pleasant speaking voice and ability to demonstrate compassion and understanding through both verbal and non-verbal communication
• Ability to establish competence with company technology within a few weeks
• Ability to work independently
• Pride in performance that drives excellent attention to detail while still meeting deadlines
• Willingness to shift focus and schedule to meet company needs 

Position Preferences:

• Bachelor's Degree in health science, psychology, marketing, or related field, or reputable certification as a health/wellness coach
• Experience with weight-loss products and services or coaching, either as a provider or consumer 
• Understanding of the H3 philosophies and practices
• Excellent sense of humor

Position Details:

• Full-time, permanent
• Reports to H3@Home Director of Operations 
• Working hours: generally, 6–8-hour workdays (timing is somewhat flexible with supervisor approval). The number and timing of work hours will vary depending on company needs and will include some weekend and evening work most weeks.
• Compensation: $15-17/hr., plus milestone bonuses

Benefits include:

• Paid Time Off
• Health, dental, and vision benefits; with a $250 quarterly match in Healthcare spending or reimbursement accounts such as HSAs or FSAs.
• 5-day work week.
• 50% Employee Discount for spa services at Indigo Spa.
• Use of our workout facilities