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Travel Information: COVID-19 (Coronavirus) Update

Update: 7/1/2020

We have re-opened for our guests as of Sunday, June 7th. We are now offering private accommodations, newly developed menus that change every two days, and smaller more personalized classes to provide an enhanced resort experience, as well as to better protect your health.

We understand that making the decision to travel right now might be stressful, so we want you to know the steps we are taking to safeguard the health of our guests and staff. From the moment we pick you up at the airport until you depart, we are dedicated to helping you feel safe in our care. To view a sample schedule and our safety protocols, click here

The safety of our staff and guests are our highest priority and we will continue to monitor the COVID-19 pandemic.  On June 29th, 2020 our mayor, John McCann, passed a law ordinance that face coverings are required in all public indoor spaces for the next 60 days. We ask that our guests follow this public safety requirement and wear a mask, with the exception of eating or exercising, while on campus.  Exceptions to this requirement include: any person who is unable to safely wear a Face Covering due to age, an underlying health condition, or who is unable to remove the Face Covering without the assistance of others, any person eating or consuming food and beverages; and persons receiving medical care or treatment.

We are committed to adhering to the recommended guidelines from the World Health Organization (WHO) and the Centers for Disease Control (CDC) and other government authorities.

Deposit & Payment Policy
$1000 deposit for each week reserved is due at the time of booking. A $500 deposit per person is due at the time of booking for H3 Healthy Getaway. The balance remaining is due at check-in. All fees are payable by cash, check, or credit card. All guests must present a major credit card for incidentals upon arrival which will be charged prior to departure.

Cancellation Policy:
Flex-Policy due to COVID-19:  Reservations can be changed or canceled at no charge up to 14 days before your scheduled arrival – deposit is fully refundable if cancellation is received 14 days prior to arrival date. For requests made within 8-14 days of arrival, the full deposit will be placed on file for use within 12 months.  For requests made within 7 days of arrival, the deposit, less a $200 per week processing fee, will be placed on file for use within 12 months.  There is no refund for early departures less than 7 nights.  For reservations longer than 7 nights, an early departure fee of $1000 per week will be applied to any additional full weeks that were previously booked. H3 Cash is non-transferable and non-refundable.