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Travel Information: COVID-19 (Coronavirus) Update

Update: 5/20/2020

We will accept arrivals beginning Sunday, June 7th!  To view a sample schedule and our safety protocols, click here.  The safety of our staff and guests are our highest priority and we will continue to monitor the COVID-19 pandemic.  We are committed to adhering to the recommended guidelines from the World Health Organization (WHO) and the Centers for Disease Control (CDC) and other government authorities.

While COVID-19 has limited our ability to care for our guests the way we love to do every day, we encourage you to stay connected with us via our social channels and our new Hilton Head Health ONDEMAND subscription service.  Whether you seek advice from our live-stream videos on Facebook, start the REAL Weight Loss 16-week guided program On Demand, or just give your favorite H3 team member a shout out on Instagram, we hope you’ll stay connected with us.

Deposit & Payment Policy
$1000 deposit for each week reserved is due at the time of booking. A $500 deposit per person is due at the time of booking for H3 Healthy Getaway. The balance remaining is due at check-in. All fees are payable by cash, check, or credit card. All guests must present a major credit card for incidentals upon arrival which will be charged prior to departure.

Cancellation Policy:
Flex-Policy due to COVID-19:  Reservations can be changed or canceled at no charge up to 14 days before your scheduled arrival – deposit is fully refundable if cancellation is received 14 days prior to arrival date. For requests made within 8-14 days of arrival, the full deposit will be placed on file for use within 12 months.  For requests made within 7 days of arrival, the deposit, less a $200 processing fee, will be placed on file for use within 12 months.  There is no refund for early departures less than 7 nights.  For reservations longer than 7 nights, an early departure fee of $1000 per week will be applied to any additional full weeks that were previously booked. H3 Cash is non-transferable and non-refundable.