Hilton Head Health Policies and Terms & Conditions
Deposit & Payment Policy
A $1000 deposit per person for each week reserved is due at the time of booking. A $500 deposit per person is due at the time of booking for a 3-4 day stay. The balance remaining is due at check-in. All fees are payable by cash, check, or credit card. All guests must present a major credit card for incidentals upon arrival which will be charged prior to departure.
Cancellation Policy
You may cancel or change a standard reservation at no charge up to 21 days before arrival and receive a full refund of your deposit.
For changes or cancellations made 8–20 days prior to arrival, your deposit (minus a $500 processing fee per week and any Room Request fees) will be placed on file as a credit valid for 12 months. Cancellations made within 7 days of arrival will result in the forfeiture of all deposits.
Please note: The above policy does not apply to Stay Again and Save or Book Now reservations. Deposits for these promotions are non-refundable and not eligible for credit, regardless of cancellation timing.
Stay Again & Save Terms & Conditions
The Stay Again & Save form is not a confirmed reservation. It secures your promotional rate until the offer expires, but dates and room types are based on availability at time of booking. A non-refundable deposit is required and not eligible for refund or credit, even if travel plans change. Reservations can be adjusted up to 21 days before arrival without a change fee, but the deposit remains non-refundable. To guarantee your stay and lock in your preferred dates, we recommend booking as early as possible.
Early Departure Policy
There are no refunds or credits for early departures less than 7 nights. Special Program fees and Room Request fees are also non-refundable. H3 Cash is non-transferable and non-refundable. In the event of any early departure, the guest would be responsible for charges for days remaining in that week through Sunday. For reservations longer than 7 nights, an early departure fee of $1000 per week will be deducted to any additional full weeks that were previously booked, and the remaining balance will be placed on file for 12 months.
Dog Policy
Depending on the dates of your stay and size of your dog, we may be able to accommodate you. Speak with your Program Consultant for details. There is the option to give your furry friend a vacation of its own by boarding him/her at Evergreen Pet Lodge, located here on Hilton Head Island. Guests of Hilton Head Health receive a 10% discount at Evergreen. For more information, visit http://www.evergreenpetlodgehhi.com.
Hurricane Policy
The official Atlantic Hurricane Season runs June 1 – November 30. Hilton Head Health does not issue refunds due to the threat of a hurricane, or any other natural disaster that may impact your travel plans. Normal Cancellation/Change policy applies up until a Mandatory Evacuation is issued. (Please see Policies above)
In the event a hurricane disrupts travel to the Hilton Head Island area, we follow the amended cancellation and change policy below. We encourage you to consider arranging trip insurance if you’d like additional protection for your vacation funds.
Cancellation and Change Fee:
If a Mandatory Evacuation is called for Hilton Head Island, the Cancellation and Change policy is amended as follows:
For the purpose of this policy, ”Evacuation Period” is defined as the period that begins when the Hilton Head Island Mandatory Evacuation is called, through the evacuation and re-entry period, and concludes with the date Hilton Head Health announces as “Open for Business”. Hilton Head Health will provide a minimum 48-hours’ notice to announce “Open for Business” following an evacuation.
Deposits on file for any week(s) that fall during the Evacuation Period would be placed on file, without penalty, to be used within 6 months. Normal change fees would apply outside of this 6-month grace period. Any portion of a reservation for weeks that fall in the “Open for Business” timeframe following a hurricane evacuation will be subject to Hilton Head Health’s standard Cancellation policy.
For reservations disrupted by a mandatory hurricane evacuation: Hilton Head Health will provide a monetary credit on file, that is equivalent to the number of nights of the guest’s stay that was impacted by the Evacuation Period. As previously stated, the Evacuation Period begins with the official order of evacuation by Beaufort County. Unused H3$ does not transfer, as it is included in the credit on file within the program rate. The credit will be placed on file, without penalty, to be used within 6 months. Normal change fees apply outside of this 6-month grace period. Any portion of a reservation for weeks that fall in the “Open for Business” timeframe following a hurricane evacuation will be subject to Hilton Head Health’s standard Cancellation policy (see below).
An early departure fee of $1000 per week will be applied to any additional full weeks that were booked as part of the original reservation and fall into the “Open for Business” timeframe. H3 Cash is non-transferable and non-refundable.
Hilton Head Health is not responsible for transportation expenses such as airline change fees, car rentals, fuel or accommodations expenses associated with stays disrupted by a natural disaster.