palm divider

Travel Information: COVID-19 (Coronavirus) Update

Update: 6/7/2021


The safety of our staff and guests are our highest priority as we continue to monitor the COVID-19 pandemic. The local ordinance requiring face coverings expired May 12th, 2021. Masks are optional for our guests and staff beginning June 13th, with the exception of requiring them during transportation services, in accordance with the public safety guidelines. Guests and Service providers alike reserve the right to request the other party to wear a mask during a private service.

While many of our guests and staff self-report that they are fully vaccinated, we do not have a requirement to provide proof of vaccination. To view a sample schedule and our safety protocols, click here

We are committed to adhering to the recommended guidelines from the World Health Organization (WHO) and the Centers for Disease Control (CDC) and other government authorities.

Deposit & Payment Policy
$1000 deposit per person for each week reserved is due at the time of booking. A $500 deposit per person is due at the time of booking for H3 Healthy Getaway. The balance remaining is due at check-in. All fees are payable by cash, check, or credit card. All guests must present a major credit card for incidentals upon arrival which will be charged prior to departure.

Cancellation Policy:
Reservations can be changed or canceled at no charge up to 21 days before your scheduled arrival – deposit is fully refundable. For requests made within 8-20 days of arrival, the deposit, less a processing fee of $500 per week plus any Room Request fees, will be placed on file for use within 12 months. The deposit is forfeited for changes or cancellations made within 7 days of arrival. There is no refund for early departures less than 7 nights. Special Program fees and Room Request fees are non-refundable. H3 Cash is non-transferable and non-refundable. For reservations longer than 7 nights, an early departure fee of $1000 per week will be applied to any additional full weeks that were previously booked.